A great feature of our specially designed cardboard boxes is that they are 100% recyclable, which will help to reduce your carbon footprint even further. Here at Mail Order Trees, getting your trees and plants to you quickly and in perfect condition is our top priority. Please email you have any questions then you can of course call us on 08, but please note that we will always need to see photos of the tree in order to advise a course of action or send out a replacement. In order to assess the problem or the cause of the failure, we require photos to be emailed to us: please send us a picture of the tree overall (including the soil) and a close-up of the problem. If your tree starts to show signs of failure, for example if the leaves unexpectedly go brown, please contact us as early as possible and we can advise you on a course of action which could prevent eventual failure of the tree. If we believe that your tree has failed due to an innate problem with the tree then we will replace it if it has failed within the 2 year period. Please note that the trees will not be covered under the guarantee if they have been neglected in some way, i.e by a lack of watering or by being planted in unsuitable conditions. Whilst we do thoroughly inspect all of our trees before dispatch, we do understand that sometimes trees can fail through no fault of your own. ![]() Here at Mail Order Trees, we want our customers to buy with confidence, which is why we offer a 2 year guarantee on all of our trees.
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